The impacts of psychological capital on employee’s organizational citizenship behavior

Abstract

The research objective was to examine the impact of employees’ psychological capital (self-efficacy, hope, resiliency and optimism) on organizational citizenship behavior. Data were collected from survey of 171 employees in five-star hotel businesses licensed by the Tourism Ministry in Nevsehir city, Turkey. Participants work in front offices, food and beverage, and storey services departments of these hotels. The results indicate that optimism had positive impact on employees’ organizational citizenship behavior. Besides the results, some limitations of these findings for theory and practice, and recommendations for future research directions are presented.