Abstract:
The research objective was to examine the impact of employees’ psychological capital
(self-efficacy, hope, resiliency and optimism) on organizational citizenship behavior. Data
were collected from survey of 171 employees in five-star hotel businesses licensed by the
Tourism Ministry in Nevsehir city, Turkey. Participants work in front offices, food and
beverage, and storey services departments of these hotels. The results indicate that optimism
had positive impact on employees’ organizational citizenship behavior. Besides the results,
some limitations of these findings for theory and practice, and recommendations for future
research directions are presented.
