Konu "Word-Of-Mouth" için Bankacılık ve Finans Bölümü listeleme

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The impact of service quality dimensions on patient satisfaction, repurchase intentions and word-of-mouth communication in the public healthcare industry

Kitapcı, Olgun; Akdoğan, Ceylan; Dörtyol, İbrahim Taylan (Procedia - Social and Behavioral Sciences, 2014-08-25)

The aims of this study are investigating the effect of service quality (SQ) dimensions on satisfaction, identifying the effect of satisfaction on word of mouth (WOM) communication and repurchase intention (RI) and searching ...