Robots as restaurant employees-A double-barrelled detective story

dc.contributor.author	Seyitoğlu, Faruk
dc.contributor.author	Ivanov, Stanislav
dc.contributor.author	Atsız, Ozan
dc.contributor.author	Çifçi, İbrahim
dc.date.accessioned	2022-05-11T07:54:14Z
dc.date.available	2022-05-11T07:54:14Z
dc.date.issued	2021-11-01
dc.identifier.citation	Seyitoğlu, F., Ivanov, S., Atsız, O., & Çifçi, İ. (2021). Robots as restaurant employees-A double-barrelled detective story. Technology in Society, 67, 101779.	tr_TR
dc.identifier.uri	https://www.sciencedirect.com/science/article/pii/S0160791X21002542
dc.identifier.uri	http://hdl.handle.net/20.500.11787/6493
dc.description.abstract	The paper evaluates the perceptions of Turkish restaurant managers and customers towards service robots. The sample includes 26 managers and 32 customers. Data were collected through semi-structured interviews. The findings reveal that robots are suitable for dirty, dull, dangerous and repetitive tasks. Customers have mostly positive attitudes towards robots while managers – mostly negative. However, respondents agree that robots improve service quality. A mixed service delivery system based on human-robot collaboration is perceived as the most appropriate. Customers are willing to pay more for the robotic service experience. Theoretical and managerial implications are discussed as well.	tr_TR
dc.language.iso	eng	tr_TR
dc.publisher	Pergamon	tr_TR
dc.rights	info:eu-repo/semantics/restrictedAccess	tr_TR
dc.subject	Service robots	tr_TR
dc.subject	Restaurants	tr_TR
dc.subject	Supply-side perspective	tr_TR
dc.subject	Demand-side perspectiveTurkey	tr_TR
dc.title	Robots as restaurant employees-A double-barrelled detective story	tr_TR
dc.type	article	tr_TR
dc.relation.journal	Technology in Society	tr_TR
dc.contributor.department	Nevşehir Hacı Bektaş Veli Üniversitesi/turizm fakültesi/turizm işletmeciliği bölümü/turizm işletmeciliği anabilim dalı	tr_TR
dc.contributor.authorID	226341	tr_TR
dc.identifier.volume	67	tr_TR
dc.identifier.startpage	101779	tr_TR