Kitapcı, Olgun; Akdoğan, Ceylan; Dörtyol, İbrahim Taylan
(Procedia - Social and Behavioral Sciences, 2014-08-25)
The aims of this study are investigating the effect of service quality (SQ) dimensions on satisfaction, identifying the effect of satisfaction on word of mouth (WOM) communication and repurchase intention (RI) and searching ...