Konu "Servperf, service quality, hotels, Cappadocia" için Turizm Rehberliği Bölümü listeleme

Konu "Servperf, service quality, hotels, Cappadocia" için Turizm Rehberliği Bölümü listeleme

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  • Measurement of service quality in the hotel industry 
    Yılmaz, İbrahim (Anatolia, 2009)
    The main objective of the study was to measure hotels’ service quality performance from the customer perspective. To do so, a performance-only measurement scale (SERVPERF) was administered to 234 customers stayed in ...