Psychological contract breaches and organizational cynicism at hotels

Abstract

The purpose of the present study is to investigate the impacts of psychological contract breaches experienced at hotels on the formation of organizational cynicism. Within this framework, the study is towards employees working at different departments and levels. 222 employees have participated in the research, and the data are analyzed with a MannWhitney U Test, Kruskal Wallis Test and Spearman correlations test. In the study, employees have a perception of psychological contract breach and have developed some cynical attitudes towards the hotel. Also it is found that the cognitive dimension of cynicism has an almost strong relationship with the perception of a psychological contract breach. It was determined that the affective dimension of cynicism had a weak relationship with the behavioral dimension and again an almost strong relationship with the perception of a psychological contract breach. Finally, a weak relationship is seen between the behavioral dimension of cynicism and the perception of a psychological contract breach. The present study states the relationship between the former concepts at hotels and provides a starting point for further research in organizational behavior not only at hotels but also at other service sectors. An important point emphasizing the need for the study is that the study is the first study to put forward the relationship between the concepts of psychological contract breach and cynicism within the national scope.