Abstract:
The purpose of the present study is to investigate the impacts of
psychological contract breaches experienced at hotels on the formation of
organizational cynicism. Within this framework, the study is towards
employees working at different departments and levels. 222 employees
have participated in the research, and the data are analyzed with a MannWhitney U Test, Kruskal Wallis Test and Spearman correlations test. In the
study, employees have a perception of psychological contract breach and
have developed some cynical attitudes towards the hotel. Also it is found
that the cognitive dimension of cynicism has an almost strong relationship
with the perception of a psychological contract breach. It was determined
that the affective dimension of cynicism had a weak relationship with the
behavioral dimension and again an almost strong relationship with the
perception of a psychological contract breach. Finally, a weak relationship
is seen between the behavioral dimension of cynicism and the perception
of a psychological contract breach. The present study states the
relationship between the former concepts at hotels and provides a starting
point for further research in organizational behavior not only at hotels but
also at other service sectors. An important point emphasizing the need for
the study is that the study is the first study to put forward the relationship
between the concepts of psychological contract breach and cynicism
within the national scope.
