Exploring host-guest interaction on Airbnb

Basit öğe kaydını göster

dc.contributor.author Özen, İbrahim Akın
dc.contributor.author Güneren, Ebru
dc.contributor.author Akpinar, Arif
dc.date.accessioned 2023-09-19T08:21:53Z
dc.date.available 2023-09-19T08:21:53Z
dc.date.issued 2023
dc.identifier.citation Özen, İ. A., Güneren, E., & Akpinar, A. (2023). Exploring host-guest interaction on Airbnb. Revista Rosa dos Ventos-Turismo e Hospitalidade, 15(3). tr_TR
dc.identifier.uri https://sou.ucs.br/revistas/index.php/rosadosventos/article/view/158/314
dc.identifier.uri http://hdl.handle.net/20.500.11787/8295
dc.description.abstract This study aims to examine the reviews of guests who had Airbnb experience in Mexico City, Athens, and Tokyo in terms of host-guest interaction. In this way, we intend to interpret guest's experience, satisfaction, recommend and revisit intention phenomenon in terms of depth and breadth of host's sincerity. We adopt an interpretive approach and a mixed method. That is, the study combines topic extracting technic by employing online secondary big data and explicating emerging themes and patterns. The paper highlights firstly sincerity of communication in sentences with host name emphasized. On the other hand, the host's responsive and communicative nature improves friendliness over time, which affects experience, satisfaction, recommend and revisit. Finally, Airbnb hosts are intermediator of local culture. In our research, a lexicon specific to our research topic (guest-host communication) was created by using topic extraction, Tf*Idf and named entity extraction techniques. The created lexicon can be used in other studies in this field. Furthermore, we conclude that using hosts’ name in reviews by guest an important attribute of interaction. Findings from this study provides important managerial implications for hospitality industry and Airbnb hosts who attempt to interact with guest accurately. Thence the study suggests a communication should enclose diverse and accurate information, host should pay attention to be friendly and communicative, respond as quickly as possible. tr_TR
dc.language.iso eng tr_TR
dc.publisher Universidade Caxias do Sul tr_TR
dc.relation.isversionof http://dx.doi.org/10.18226/ tr_TR
dc.rights info:eu-repo/semantics/openAccess tr_TR
dc.subject Airbnb tr_TR
dc.subject host-guest interaction tr_TR
dc.subject Mexico City tr_TR
dc.subject Athens tr_TR
dc.subject Tokyo tr_TR
dc.subject Tourism tr_TR
dc.title Exploring host-guest interaction on Airbnb tr_TR
dc.title.alternative Investigando a Interação Anfitrião-Convidadono Airbnb tr_TR
dc.type article tr_TR
dc.relation.journal Rosa dos Ventos -Turismo e Hospitalidade tr_TR
dc.contributor.department Nevşehir Hacı Bektaş Veli Üniversitesi/Ürgüp Sebahat ve Erol Toksöz turizm meslek yüksekokulu/seyahat-turizm ve eğlence hizmetleri bölümü/turist rehberliği pr. tr_TR
dc.contributor.authorID 368261 tr_TR
dc.identifier.issue 15 tr_TR
dc.identifier.startpage 626 tr_TR
dc.identifier.endpage 649 tr_TR


Bu öğenin dosyaları

Bu öğe aşağıdaki koleksiyon(lar)da görünmektedir.

Basit öğe kaydını göster