Understanding the heritage experience: a content analysis of online reviews of World Heritage Sites in Istanbul

dc.contributor.author	Gürsoy, Doğan
dc.contributor.author	Akova, Orhan
dc.contributor.author	Atsız, Ozan
dc.date.accessioned	2022-05-11T07:55:25Z
dc.date.available	2022-05-11T07:55:25Z
dc.date.issued	2021-06-05
dc.identifier.citation	Gursoy, D., Akova, O., & Atsız, O. (2021). Understanding the heritage experience: a content analysis of online reviews of World Heritage Sites in Istanbul. Journal of Tourism and Cultural Change, 1-24.	tr_TR
dc.identifier.uri	https://www.tandfonline.com/doi/full/10.1080/14766825.2021.1937193
dc.identifier.uri	http://hdl.handle.net/20.500.11787/6494
dc.description.abstract	This study explores dimensions of heritage tourism experiences utilizing the user-generated content (UGC) on a travel sharing website and offers insight for understanding the factors that can affect the heritage tourists’ evaluation of travel experiences at a destination. For this purpose, a content analysis of 5212 heritage experience reviews posted for heritage sites on a UGC travel website, TripAdvisor, is conducted. An analysis of reviews revealed 59 items forming six dimensions that include authenticity, the importance of guides, cultural values, sense of heritage, local hospitality and awe. Theoretical and managerial implications are discussed as well as limitations. Suggestions for further research are provided.	tr_TR
dc.language.iso	eng	tr_TR
dc.publisher	Routledge	tr_TR
dc.relation.isversionof	10.1080/14766825.2021.1937193	tr_TR
dc.rights	info:eu-repo/semantics/restrictedAccess	tr_TR
dc.subject	Heritage experience	tr_TR
dc.subject	Heritage sites	tr_TR
dc.subject	Usergenerated content	tr_TR
dc.title	Understanding the heritage experience: a content analysis of online reviews of World Heritage Sites in Istanbul	tr_TR
dc.type	article	tr_TR
dc.relation.journal	Journal of Tourism and Cultural Change	tr_TR
dc.contributor.department	Nevşehir Hacı Bektaş Veli Üniversitesi/turizm fakültesi/turizm işletmeciliği bölümü/turizm işletmeciliği anabilim dalı	tr_TR
dc.contributor.authorID	226341	tr_TR
dc.identifier.startpage	1	tr_TR
dc.identifier.endpage	24	tr_TR